Statute

Doggy Village online store regulations

1. General provisions

  1. The Doggy Village online store, operating at Brzeziny 13b Halinów, is run by the company:
    Media Tech Sp. z o. o.
    Brzeziny Street 13b
    Tax Identification Number: 1132330924
    REGON: 017431824
    e-mail address: rekrutacja@media-tech.eu
    phone number: 601314141

  2. The Regulations define the rules for using the online store, placing orders, making deliveries, payments, withdrawing from the contract and the rules for complaints.

  3. The store sells retail pet products (including accessories, food, and treats) online.

2. Definitions

  • Buyer/Customer – a natural person, legal person or organizational unit placing an order in the store.

  • Consumer – a customer who is a natural person making purchases not directly related to his or her business or professional activity.

  • Seller – Media Tech Sp. z o. o.

3. Placing orders

  1. Orders are accepted via the store's website 24/7.

  2. The condition for order fulfillment is the provision of correct customer data.

  3. After placing an order, the customer receives an e-mail confirming receipt of the order.

4. Prices and payments

  1. All prices in the store are given in Polish zloty and include VAT.

  2. The customer can use the following payment methods:

    • online payments handled by PayU SA

    • traditional transfer to the Seller's account

    • payment on delivery (if available).

  3. A receipt or VAT invoice is issued for each order.

5. Delivery

  1. Products are shipped via courier companies or to parcel lockers.

  2. Delivery costs are provided when placing the order.

  3. Order processing time is usually 1 to 5 business days from receipt of payment.

6. Withdrawal from the contract

  1. The consumer has the right to withdraw from a distance contract within 14 days without giving any reason - This applies only to the store (not hotel services).

  2. The deadline begins on the date the Consumer receives the goods.

  3. To exercise the right of withdrawal, the Consumer should send a declaration of withdrawal from the contract to the Seller's e-mail address.

  4. The consumer is obliged to return the goods immediately, no later than 14 days from the date of submitting the declaration.

  5. The Seller will refund all payments made by the Consumer (including delivery costs – excluding additional costs resulting from the selected delivery method other than the cheapest standard delivery method) no later than within 14 days of receiving the returned goods.

7. Complaints

  1. The Seller is obliged to deliver products free from defects.

  2. If a defect is detected, the Customer has the right to file a complaint.

  3. Complaints can be submitted in writing or electronically.

  4. The Seller will consider the complaint within 14 days of its receipt.

8. Protection of personal data

  1. The administrator of Customers' personal data is Media Tech Sp. z o. o.

  2. Personal data is processed for the purpose of fulfilling the order, issuing accounting documents, contacting the customer and – if the customer consents – for marketing purposes.

  3. Detailed data processing rules can be found in the Privacy Policy.

9. Final provisions

  1. In matters not regulated by these Regulations, the provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act.

  2. The regulations are available free of charge on the store's website.

  3. The Seller reserves the right to change the Regulations – the changes do not violate the acquired rights of customers.

Dog Hotel Regulations "Doggy Village"

Doggy Village is committed to providing every animal entrusted to us with the best possible care, ensuring its health, safety and well-being.

1. Terms and Conditions
admitting a dog to the hotel and community center

1.1. We accept healthy dogs with current vaccinations: against
rabies, infectious diseases and dewormed.

1.2. It is required to protect the dog against ticks and fleas (
pills).

1.3. The dog must be identified (chip or ID tag).

1.4. We do not accept female dogs in heat or aggressive dogs without prior consent.
consultation.

1.5. The owner is obliged to complete the information form
and signing a care entrustment agreement.

1.6. Every dog ​​must pass a temperament test.

1.7. A dog qualifies as a regular customer if it visits us once every 6 months.
is if this time has been exceeded, a new temperament test is needed

1.8 Doggy Village does not accept:

- animals aggressive towards humans,

- infectious diseases, flea-infested,

- no vaccinations,
deworming and protection against parasites,

- with separation anxiety,

- causing discomfort to other animals in
as a result of overly pushy behavior,

- Senior dogs that
are not in good physical condition

- pregnant bitches,

- sick animals
for epilepsy.

- bitches in heat

- dogs without
passport and without a chip

1.9 Doggy Village may refuse to accept an animal due to
due to lack of space, and also without giving a reason.

1.10. Necessary vaccinations must be performed
at least 2 weeks before accepting the dog into the hotel: vaccination against diseases
viral, rabies vaccination, separate vaccination for kennel cough
(intranasal, injectable or oral vaccine). The dog's owner is obliged to
when entrusting the dog to the caretaker, have a current vaccination card/passport.
In the absence of confirmation of vaccinations at the time of accepting the dog, the hotel has the right
refuse hotel service.

1.11. The owner signs a contract in which he guarantees that the animal is healthy,
specifies the period of the animal's stay at the hotel and leaves contact details
by phone to yourself. If the animal is taking medication, the guardian
undertakes to provide a certificate from a veterinarian with a recommendation and
dosage (in the case of psychotropic drugs) or a statement from the guardian in
for any other medications.

1.12 Doggy Village does not accept dogs without
advance booking.

2. Hotel stay

2.1. Dogs are provided with individual or group runs depending on
character and needs.

2.2. We provide feeding according to the owner's recommendations (possibility
providing your own food).

2.3. Dogs are under the constant care of qualified staff.

2.4. In case of symptoms of illness, please contact
owner and if necessary we provide veterinary assistance (treatment costs
covered by the owner).

2.5
Owner
agrees to cover any costs of veterinary treatment for his animal,
if it is necessary to use it. If during the dog's stay at the hotel
any event occurs that requires veterinary intervention,
the hotel staff will make every effort to reunite you with your dog as soon as possible
get to a veterinary check-up and use the recommended medications, which during
the dog's pickup will be given to the owner. Furthermore, as the dogs are playing,
they run around, have fun and may be exposed to more frequent injuries in the hotel than in
normal operating environment, the Hotel is not responsible
financial for events that took place during the animal's stay and that did not
They resulted from the negligence of the hotel staff.

2.6. The owner should provide the necessary information about the health condition,
medications, allergies and dog behavior.

2.6 Any items brought from
the animal may be damaged or lost and the owner will not be liable
complaints related to this. Toys are not accepted at the hotel.

2.7 The owner should be aware of the fact that after
the deadline for collecting the animal has expired and there is no information about its extension
and the inability to contact the owner for 7 consecutive months
days, is equivalent to abandonment of the animal by the owner. Legal
the consequences of this incident will be dealt with under the Protection of Human Rights Act
Animals of August 21, 1997, which defines abandonment of an animal as abuse
over it (Article 6, paragraph 1 and paragraph 2, point 11) and imposes a fine on the owner in
in the form of imprisonment, restriction of liberty or a fine (Article 35, paragraph 1),
the court may order the forfeiture of the animal (Article 35, paragraph 3) and its further fate
animal is regulated by Article 38 of the aforementioned Act.

2.8 The owner may collect his/her pet before
expiry of the agreed period of stay after informing Doggy Village in advance.

2.9 In case of shortening the stay, the fee is
the fee is non-refundable.

2.10
Animal
left in our Hotel receives at least two meals, or depending on
individual needs, agreed with the owner and is provided with permanent
access to water.

2.11
We provide
walks and a run in the fenced hotel area.

2.12
All
additional services (e.g. veterinary, grooming) must be reported
no later than the day the dog is left at the Psi Zakątek hotel. These services are subject to a fee.
according to the price list of the Hotel Psi Zakątek. Due to the dog's behavior,
logistical conditions or other reasons, additional services may not be provided
realized.

2.13
Dog service
limo can be arranged after ordering it at least 3 days before the planned departure
arrival of the dog at the hotel. This service is provided in accordance with the price list.
contained on the Hotel's website.

2.14
Entrusting
and picking up the dog only during hotel opening hours, i.e. 7.00 a.m. – 12.00 p.m. and 3.00 p.m.
6:00 PM.

2.15
Client
the person bringing the dog to the hotel for the first time should deliver the dog in the morning
admission window, so as to give the dog the whole day to get used to the dogs and new
people. This approach significantly reduces the stress level in a new dog.

2.16 We recommend that you book a dog club for the whole day so that your dog can get to know
with the place, dogs and staff

3. Collection and fees

3.1. The dog should be picked up on the agreed date.

3.2. In case of delay in collection, please contact us immediately - each
an additional day is subject to a fee.

3.3. To ensure your dog's place at the hotel, please pay a deposit of 50%
amounts to confirm reservations.

3.4 The fee for the stay is charged in advance on the day of accepting the dog, 100% of the amount
whole.

3.4. In case of cancellation of the reservation less than 14 days before the date –
the deposit is non-refundable.

3.5 Additional services are agreed in advance and may be added upon collection of the dog.
regulated

4. Final provisions

4.1. The hotel is not liable for any damage caused by a dog in
as a result of concealment of information by the owner.

4.2. The owner consents to the publication of photos of the dog on profiles
hotel social media (unless otherwise stated).

4.3. The hotel reserves the right to refuse admission to a dog without providing information.
causes.

4.4 The Owner consents to the processing of his/her personal data.
personal data in accordance with the Personal Data Protection Act of August 29, 1997
Journal of Laws No. 133 item 883 solely for the purposes necessary for the implementation
activities related to the services he ordered at the Psi Zakątek Hotel.

4.5 In matters not covered by this
regulations, the provisions of the Civil Code apply.